The aim of the bond originator is to (1) get you an approval (2) at the best possible terms, (3) in the shortest possible time... in that order.
To make this possible the bond originator has to stay in constant contact with the bank and then give through the most pertinent information through to you and your estate agent.
We strive to follow up with the banks every, but this is not always possible, so at least every 2 days. Therefore you should also get feedback from the bond originator every two days.
Email is an effective way to keep in contact, but if you prefer another method of contact be sure to let the originator know so that they can use the most convenient method for you.